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Contact Us

Notice: Fax services is temporarily unavailable. Please transmit your correspondence via email or U.S. Mail. 

(213) 978-1548
Attn: Special Desk Unit

Office of Finance Special Desk Unit
200 North Spring Street, Room 101
Los Angeles, CA 90012

Customer Service Center:
(844) 663-4411

Effective Monday, June 05, 2023 phone hours:
Monday through Thursday: 9:00 a.m. to 3:00 p.m.

Friday : 9:00 a.m. to 2:00 p.m.
 

For media inquiries please contact:

finance-press@lacity.org

Tip to Save Time

Update us on any changes to your business by e-mailing a completed and signed Taxpayer Information Form

Tip to Save Money

Renew your BTRC online to avoid long lines and ensure you don't owe extra money for filing late.

When requesting assistance, please prepare to provide your:

  •   Legal Name 
  •   Account number
  •   Social Security Number (SSN) or Federal Employer Identification Number (FEIN)
  •   Business Address (No PO Box)
  •   Brief description of your request

 

Appointments

Virtual Public Counter Appointment

Click here to schedule a Virtual Public Counter appointment.

An email address is required to register. 

City Hall In-Person Appointment

Click here to schedule an in-person Public Counter appointment at City Hall ( non-cannabis transaction only).

An email address is required to register. 

Appointments for cannabis-related transactions must be requested by email to finance.csd.appt@lacity.org. Appointments scheduled through for cannabis services will not be allowed entry.

Van Nuys In-Person Appointment

Click here to schedule an in-person Public Counter appointment at Van Nuys.  

An email address is required to register. 

Locations (UPDATED - June 2024)

200 N. Spring St. Room 101

Monday 8:00 AM - 4:00 PM

Tuesday 8:00 AM - 4:00 PM

Wednesday 9:00 AM - 11:30 AM

Thursday 8:00 AM - 11:30 AM

Friday : Closed

*Closed daily 11:30am-12:30pm

(Note: Use Main Street Entrance)

6262 Van Nuys Blvd., Suite 110

Monday 8:00 AM - 4:00 PM

Tuesday 8:00 AM - 4:00 PM

Wednesday 9:00 AM - 11:30 AM

Thursday 8:00 AM - 11:30 AM

Friday : Closed

*Closed daily 11:30am-12:30pm

**Please note that office locations do not have phone operators.