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Contact Us

The Office of Finance will be closed on 

Wednesday, November 11, 2026, 

in observance of Veterans Day. 

Email

Finance.CustomerService@lacity.org

Fax

(213) 978-1548
Attn: Special Desk Unit

US Mail

Office of Finance Special Desk Unit
200 North Spring Street, Room 101
Los Angeles, CA 90012

Phone

Customer Service Center:
(844) 663-4411

Effective Monday, June 05, 2023 phone hours:
Monday through Thursday: 9:00 a.m. to 3:00 p.m.

Friday : 9:00 a.m. to 2:00 p.m.
 

Media Inquiries

For media inquiries please contact:

finance-press@lacity.org

Tip to Save Time
Tip to Save Time

Update us on any changes to your business by e-mailing a completed and signed Taxpayer Information Form

Tip to Save Money
Tip to Save Money

Renew your BTRC online to avoid long lines and ensure you don't owe extra money for filing late.

Checklist For Service

When requesting assistance, please prepare to provide your:

  •   Legal Name 
  •   Account number
  •   Social Security Number (SSN) or Federal Employer Identification Number (FEIN)
  •   Business Address (No PO Box)
  •   Brief description of your request

Appointments

Virtual Public Counter Appointment
Virtual Public Counter Appointment

Schedule a Virtual Public Counter Appointment

Schedule an Appointment
 

City Hall In-Person Appointment
City Hall In-Person Appointment

Schedule an In-Person Appointment at City Hall

Schedule an Appointment


For cannabis-related transactions, please do not use the scheduling link above. Instead, email your request to finance.csd.appt@lacity.org. Appointments scheduled through the link above will not be granted entry for cannabis-related services.

Van Nuys In-Person Appointment
Van Nuys In-Person Appointment

Schedule an In-Person Appointment at Van Nuys

Schedule an Appointment
 

Locations

Hours for City Hall Rm 101 - Open by Appointment Only

200 N. Spring St. Room 101

Monday 8:00 AM - 4:00 PM

Tuesday 8:00 AM - 4:00 PM

Wednesday 9:00 AM - 4:00 PM

Thursday 8:00 AM - 11:30 AM

Friday : Closed

Closed daily 11:30 AM-12:30 PM

(Note: Use Main Street Entrance)

Van Nuys Civic Center Hours - Open by Appointment Only

6262 Van Nuys Blvd., Suite 110

Monday 8:00 AM - 4:00 PM

Tuesday 8:00 AM - 4:00 PM

Wednesday 9:00 AM - 4:00 PM

Thursday 8:00 AM - 11:30 AM

Friday : Closed

Closed daily 11:30 AM -12:30 PM

**Please note that office locations do not have phone operators.